Nuforma Pilates Membership Terms & Conditions

Welcome to Nuforma Pilates! To ensure a smooth experience, please read our membership terms carefully.

1. Membership Options & Commitment

Memberships: Minimum commitment of 3 months, after which this automatically becomes a monthly rolling membership (with 1 month notice for cancellation)

Credit Packs & Casual Users: Credit packs have the following expiry periods:

- 5 Pack: 2 Months
- 10 Pack: 3 Months
- 30 Pack: 9 Months

Casual users purchase single-use sessions (1 week expiry).

2. Payments & Fees

Subscription Fees: Paid monthly or annually. Prices may be reviewed with 14 days' notice.

Missed Payments: Failure to pay on time may result in restricted access and additional admin fees.

Cancellation Fees: If you cancel a class within 3 hours of start time or don’t show up, fees or credit deductions apply.

Cooling-Off Period: You can cancel within 14 days of joining for a full refund.

3. Membership Freezes & Cancellations

Freezes: Freezes are available in 1 month blocks, we need 14 days notice to implement & will be in line with your monthly autopay renewal date.

Cancellations: Requires one full calendar month’s notice via email.

Example: If your payment date is the 17th and you give notice on the 12th, your notice period starts on the 17th, with your membership ending on the 17th of the following month.

Grace Period: If you notify us within 4 days of your payment date, we’ll start your notice period from the current payment date.

4. Membership Rules

Health & Safety: A health declaration must be signed before using the studio. If your health changes, update your form before attending sessions.

Personal Info: Keep your contact details updated to receive important membership updates.

Membership Access: Your membership type determines studio access. If changes occur, we’ll notify you.

Age Restrictions: You must be 18+ to join.

5. Studio Rights & Liability

Studio Access: We may temporarily close the studio for maintenance, private events, or unforeseen circumstances.

Conduct: We reserve the right to refuse or cancel memberships for misconduct or rule violations.

Personal Belongings: We are not responsible for lost or stolen items.

Injuries: Members use the studio at their own risk. Report any incidents to our team immediately.

7. Complaints & Contact

If you have any issues, please speak to a team member or email us at surreyquays@nuformapilates.co.uk